Surftown Status

Oct 20, 2018

No incidents reported today.

Oct 19, 2018

Completed - MAIL20 and MAILB2 have been moved to the new storage server. Due to the transfers taking longer than expected, the transfers of MAILB1 and MAIL15 have been postponed.
Oct 19, 03:17 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 23:00 CEST

Scheduled - We will move the mail servers MAIL15, MAIL20, MAILB1 and MAILB2 to a new storage server on Oct 18th, at 23:00 CEST. We expect up to four hours of downtime per server.

During the downtime, it will not be possible to use IMAP or POP3 or our web mail to access email accounts on the server. Emails received during the maintenance will be delivered at the end of the maintenance period.
Oct 18, 15:14 CEST

Oct 18, 2018

Mail server maintenance

Completed - MAILB13 has been moved. The transfer of MAILB9 has been postponed.
Oct 18, 03:46 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:01 CEST

Scheduled - We will move the mail servers MAILB9 and MAILB13 to a new storage server on Oct 18th, at 00:00 CEST. During this time period, it will not be possible to use IMAP or POP3 or our web mail to access email accounts on the server. Emails received during the maintenance will be delivered at the end of the maintenance period.
Oct 17, 15:13 CEST

Mail server maintenance

Completed - MAILB6 has been moved. The transfer of MAIL20 had to be aborted and will be resumed at a later date.
Oct 18, 02:03 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:01 CEST

Scheduled - We will move the mail servers MAIL20 and MAILB6 to a new storage server on Oct 18th, at 00:00 CEST. During this time period, it will not be possible to use IMAP or POP3 or our web mail to access email accounts on the server. Emails received during the maintenance will be delivered at the end of the maintenance period.
Oct 17, 14:18 CEST

Oct 17, 2018

Mail server maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 00:57 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 CEST

Scheduled - We will move the mail server MAILB12 to a new storage server on Oct 17th, at 00:00 CEST. During this time period, it will not be possible to use IMAP or POP3 or our web mail to access email accounts on the server. Emails received during the maintenance will be delivered at the end of the maintenance period.
Oct 16, 14:28 CEST

Oct 16, 2018

Mail server maintenance

Completed - Due to an issue with the transfer, the maintenance had to be aborted.
Oct 16, 01:13 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 CEST

Scheduled - We will move the mail server MAILB9 to a new storage server on Oct 16th, at 00:00 CEST. During this time period, it will not be possible to use IMAP or POP3 or our web mail to access email accounts on the server. Emails received during the maintenance will be delivered at the end of the maintenance period.
Oct 12, 14:26 CEST

Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 00:18 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 CEST

Scheduled - We will be restarting all MySQL servers as well as several internal systems on Oct 16th, at 00:00 CEST. This will result in MySQL services being unavailable for about 2-3 minutes per server, as well as small delays in outgoing emails sent during the maintenance period.
Oct 12, 14:21 CEST

Oct 15, 2018

Surftown Control Panel

Resolved - This incident has been resolved.
Oct 15, 17:54 CEST

Investigating - We currently have issues with Surftown Control Panel. Some changes to settings cannot be made at the moment. We ask you to try again when the issue is resolved.
Oct 15, 12:31 CEST

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

Web server maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 01:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 CEST

Scheduled - We will be performing a regular software update on all Linux web servers on Oct 11th, at 00:00 CEST. We expect up to two minutes of downtime per server.
Oct 10, 11:45 CEST

Oct 10, 2018

No incidents reported.

Oct 9, 2018

Web servers respons time

Resolved - The issue has been resolved.
Oct 9, 16:32 CEST

Investigating - We are seeing longer loading time on web servers sporadically. This results in customers websites have longer loading time from time to time.
Our technicians are looking into a solution.
Oct 9, 15:55 CEST

Oct 8, 2018

Phone/chat closed

Completed - The scheduled maintenance has been completed.
Oct 8, 10:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:30 CEST

Scheduled - Due to internal meeting our Customer Service phone and chat will be closed for 1 hour. You are welcome to submit a ticket through https://controlpanel.surftown.com/tickets/new/
We are back on phone and chat again at 10:30
Oct 7, 22:08 CEST

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.